Refund Policy

Refund Policy for Frix Entertainment LLC
Effective Date: September 18, 2026

At Frix Entertainment LLC, we strive to provide clear and fair refund terms for our customers.

Event Tickets

• All ticket sales are final, except as described in this policy.

Weather and Other Circumstances Beyond Our Control

• An event may be delayed, postponed, or moved because of severe weather (including lightning, tropical storms, hurricanes, and National Weather Service watches or warnings), government orders, venue closures, power or utility failures, or other circumstances beyond our reasonable control.
• Frix Entertainment LLC makes these decisions together with the venue, with the safety of guests, artists, and staff as the first priority.
• When an event is delayed, postponed, or moved, we will notify ticket holders by email and post an update on the event page as soon as the decision is made, and will make reasonable efforts to do so before doors open.

Postponed and Rescheduled Events

• If an event is postponed, it will be rescheduled to a new date no more than 14 days after the original event date. We will announce the new date as soon as it is set. Tickets remain valid for the new date, and no action is needed to keep them.
• If an event cannot be rescheduled to a date within 14 days of the original event date, it will be treated as canceled and refunded as described below.
• If an event is moved to another venue in the same metropolitan area on the same date, tickets remain valid and the event is not considered canceled.

Canceled Events

• If an event is canceled by Frix Entertainment LLC or the venue and is not rescheduled as described above, ticket holders will be notified by email and refunded automatically within 10 business days of the cancellation announcement. No request is needed.
• Refunds for canceled events cover the full amount paid, including the ticket price, fees, and taxes.

Events Interrupted After They Begin

• If an event begins and is then shortened or ended early because of weather or safety concerns, it is considered to have taken place, and refunds will not be issued.

Merchandise

• Merchandise sales are final unless the product is defective or damaged upon arrival.
• To request a return or exchange, contact us at contact@frixmusic.com within 14 days of receiving the item.

Processing of Refunds

• All refunds are issued to the original payment method used at checkout.
• The 10 business day timeframe is when we issue the refund. Depending on your bank or card issuer, it may take additional time for funds to appear in your account.

Contact for Refunds

If you have questions about this Refund Policy or need assistance, please contact us: